At HubTax, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered tax management platform, including our website at hubtax.io and the application at app.hubtax.io.
1. Information We Collect
Information You Provide
- Account information: Name, email address, phone number, and company details when you register
- Tax documents: Documents you upload for processing, including those scanned via our AI-powered OCR feature
- Financial information: Payment details when you subscribe to paid plans
- Communications: Messages you send to us via email or through our platform
Information Collected Automatically
- Usage data: Pages visited, features used, and actions taken within the platform
- Device information: Browser type, operating system, and device identifiers
- Log data: IP address, access times, and referring URLs
- Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process your tax documents using AI-powered OCR scanning and analysis
- Deliver AI-generated insights, recommendations, and knowledge base research
- Send you important notifications about deadlines, notices, and account updates
- Process payments and manage your subscription
- Respond to your inquiries and provide customer support
- Analyze usage trends to improve our platform and AI models
- Protect against fraud, unauthorized access, and other security threats
3. AI Processing and Data Use
HubTax uses artificial intelligence to process your data, including:
- OCR scanning: Documents you upload are processed by our AI to extract text and data. This processing occurs on secure servers and extracted data is stored within your account.
- Knowledge base research: Our AI analyzes tax regulations and guidance to provide relevant information. Your specific data is not shared with other users.
- Automated workflows: AI assists in categorizing documents, tracking deadlines, and generating alerts based on your data.
We do not sell your personal data or tax documents. Your uploaded documents and extracted data remain your property and are used solely to provide the Service to you.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest (AES-256)
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure, SOC 2 compliant infrastructure
- Employee access limited to authorized personnel on a need-to-know basis
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: Trusted third parties who assist us in operating the Service (e.g., cloud hosting, payment processing), bound by confidentiality agreements
- Legal requirements: When required by law, regulation, or legal process
- Protection of rights: To protect the rights, property, or safety of HubTax, our users, or the public
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to processing of your personal data for certain purposes
- Withdrawal of consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us.
8. Cookies
We use cookies and similar tracking technologies to collect usage data and improve our Service. You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality of the Service.
9. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: